Frequently Asked Questions
Everything you need to know about shopping at General Pants Co.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express delivery usually arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all full-priced items. Products must be in original condition with tags attached. Please note that for hygiene reasons, swimwear and earrings cannot be returned.
How do I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link and a unique tracking number to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and Amex, as well as digital payment options like PayPal, Afterpay, and Zip Pay.
Can I change or cancel my order after it's placed?
Our warehouse processes orders quickly to ensure fast delivery. Once an order is confirmed, we are generally unable to make changes. Please contact our support team immediately if you notice an error.
How do I find the right size?
Each product page includes a detailed size guide. If you are between sizes, we recommend checking the specific brand's fit notes or contacting our customer service for personalized advice.